A systematic approach towards customer complaint management also generates ideas for product enhancements and new products ensuring ongoing success. Moreover, companies those adopting standards such as ISO 9000 and ISO TS16949 comply with well-defined guidelines on recording complaints, responding to them, and resolving them.
SCR-CCM has customized workflows defined and helps in facilitating collaboration between departments while providing a Dashboard of individual cases for efficient decision making and prompt corrective and preventive action (CAPA).
Some of the best practices employed by leading global manufacturers using SCR Soft Technologies Customer Complaints Management solutions include:
SCRQMS 4.0 suite is smart QMS (Quality Management System)and integrated Solution for smart industry which includes modules like: APQP, PPAP, SPC, Gauge Calibration and MSA, Supplier/Vendor Quality, Cost of Quality, Customer Complaints,Document control, Audit Management, PMS, Workpermits, Legal Compliance, Incidents , Inventory Management, Warranty Management etc.